Accelerate

Accelerate

The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations

Forsgren PhD, Jez Humble, Gene Kim

In The Visible Ops Handbook, unplanned work is described as the difference between “paying attention to the low fuel warning light on an automobile versus running out of gas on the highway” (Behr et al. 2004). In the first case, the organization can fix the problem in a planned manner, without much urgency or disruption to other scheduled work. In the second case, they must fix the problem in a highly urgent manner, often requiring all hands on deck—

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