Digital Transformation at Scale

It should not be for a few people in a central team to keep defining the new rules on their own –the wisdom of crowds will ultimately provide a far richer view. The role of the central digital institution as a setter of standards should evolve over time to becoming a chairperson: making sure discussions on what good looks like don’t rumble on indefinitely without coming to a decision, and curating things that capture the current version of best practice.