Digital Transformation at Scale

knowledge transfer is a process that should go both ways. In new banks challenging the industry’s status quo (such as Monzo in the UK), teams have invested significant time in making sure their coders and designers understand the technicalities of banking, as much as they are helping the bankers get a grip on digital. Challenger banks often run internal training on banking for their web engineers for this purpose. Investing this time gives those bringing new skills into an organisation more context about the situation they now find themselves in. It also makes clearer which rules, regulations and responsibilities cannot be ignored in the interest of innovation. For a balanced multidisciplinary team to work well, both the digital and bureaucratic experts need to recognise they have an obligation to spend some time learning more about the other.