Administrative Burden

A second approach is to expand outreach to assist individuals in picking plans. Currently, support services include online tools on the Medicare website and assistance provided by nonprofit organizations. The online tools are good at taking into account particular health-care needs and filtering the options based on those needs. The problem, however, is that four in ten people age sixty-five and older do not use the internet. 61 Even if they do, online tools are challenging to use, especially for those with cognitive issues. The large majority of older adults need more direct help.