How to Make Sense of Any Mess: Information Architecture for Everybody

How to Make Sense of Any Mess: Information Architecture for Everybody

Abby Covert

Don't "uh huh" your way through words you've never heard or don't understand. Instead, untangle acronyms and unfamiliar phrases. If someone uses a different word than you do, ask for clarification. Why do they use that word? Get them to explain it. Complexity tends to hide in minutiae.

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