The Making of a Manager

The Making of a Manager

What to Do When Everyone Looks to You

Julie Zhuo

I try to admit when I don’t have the answers or when I’m working through my own personal challenges. I’ll say things like the following: “I don’t know the answer. What do you think?” “I want to come clean and apologize for what I did/ said the other day. . . .” “One of my personal growth areas this half is . . .” “I’m afraid I don’t know enough to help you with that problem. Here’s someone you should talk to instead. . . .”
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