Good Services

Services in the internet age are not only defined by the user who’s looking for them, but composed of ‘small pieces loosely joined’ as David Weinberger predicted in 2002. For example, when you’re embarking on the goal of buying a house you might find that you need to complete several very distinct steps in order to be able to achieve it–like hiring a surveyor. Those steps themselves will then be broken down into smaller tasks. For example, when getting a survey done, you might need to first book a time for that survey to be done, then pay for it and review the final result. In that way, each service is broken down into steps, and each step into a series of tasks.