Tragic Design

Tragic Design

The Impact of Bad Product Design and How to Fix It

Jonathan Shariat, Cynthia Savard Saucier

Adaptive Path, the user experience design and consulting firm, also has a wonderful and free guide that helps with mapping experiences (see Figure 6-5). Finally, for a complete overview of the different journeys, diagrams, and blueprints that exist out there, see Mapping Experiences, by James Kalbach (O’Reilly).

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