Adaptive Path, the user experience design and consulting firm, also has a wonderful and free guide that helps with mapping experiences (see Figure 6-5). Finally, for a complete overview of the different journeys, diagrams, and blueprints that exist out there, see Mapping Experiences, by James Kalbach (O’Reilly).2725 ↱
Tragic Design
The Impact of Bad Product Design and How to Fix It
Jonathan Shariat, Cynthia Savard Saucier