Automating Inequality

Automating Inequality

How High-Tech Tools Profile, Police, and Punish the Poor

Virginia Eubanks

Performance metrics designed to speed eligibility determinations created perverse incentives for call center workers to close cases prematurely. Timeliness could be improved by denying applications and then advising applicants to reapply, which required that they wait an additional 30 or 60 days for a new determination.

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