Automating Inequality

Automating Inequality

How High-Tech Tools Profile, Police, and Punish the Poor

Virginia Eubanks

Reducing casework to a task-based system is dehumanizing, she suggests, for both worker and client. “If I wanted to work in a factory, I would have worked in a factory.… You were expected to produce, and you couldn’t do that if you listened to the client’s story.”

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