The Tyranny of Metrics

The Tyranny of Metrics

Jerry Z. Muller

When institutions are particularly large, complex, and made up of dissimilar parts, that comprehension is simply impossible. Those at the top face to a greater degree than most of us a cognitive constraint that confronts all of us: making decisions despite having limited time and ability to deal with information overload. Metrics are a tempting means of dealing with this “bounded rationality,” and engaging with matters beyond one’s comprehension.

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