The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations
Forsgren PhD, Jez Humble, Gene Kim
Christina Maslach, a professor of psychology at the University of California at Berkeley and a pioneering researcher on job burnout, found six organizational risk factors that predict burnout (Leiter and Maslach 2008): 3 Work overload: job demands exceed human limits. Lack of control: inability to influence decisions that affect your job. Insufficient rewards: insufficient financial, institutional, or social rewards. Breakdown of community: unsupportive workplace environment. Absence of fairness: lack of fairness in decision-making processes. Value conflicts: mismatch in organizational values and the individual’s values. Maslach found that most organizations try to fix the person and ignore the work environment, even though her research shows that fixing the environment has a higher likelihood of success.