You will not be able to effect change within a government machine or large corporate body if you cannot operate levers of influence from a central position. This leverage over the various parts that make up the whole organisation, be they government departments or subsidiary businesses, is critical. The levers must allow the digital team to consistently modify behaviour and overcome inertia. If your digital institution has reached the stage of delivering new products and services relatively easily but has no leverage over the existing legacy, it is probably time to prioritise creating a stronger cross-organisational mandate.
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