Digital Transformation at Scale

The leaders likely to most flourish in transforming government will be of the internet era, but understand what preceded it. They have changed the direction of organisations operating with significant amounts of technological and human legacy. They will have replaced old tools and old thinking without killing the company. The nature of this kind of experience implies a few other essential qualities. They will have a good working knowledge of the technology of the open internet. That doesn’t mean they have to be hackers, but they should be able to explain what actually happens when you click on a hyperlink, and what API stands for. They should also espouse the working practices outlined in earlier chapters –agile teams, iterative development, openness –and have proved themselves willing to stick by their staff when times get tough.