Don't Make Me Think, Revisited

Don't Make Me Think, Revisited

A Common Sense Approach to Web Usability

Steve Krug

You just don’t have the ability or resources to do what the user wants (for instance, your university’s library system requires separate passwords for each of your catalog databases, so you can’t give users the single login they’d like). If you can’t do what they want, at least let them know that you know you’re inconveniencing them.

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