Forms that Work

Forms that Work

Designing Web Forms for Usability

Caroline Jarrett, Gerry Gaffney

Be polite: Assume that your users are trying their best. Don’t use a patronizing or accusing tone. If possible, offer a suggestion about how to correct the error. If the error might be due to a privacy problem, explain why you need the data. If the error might be due to a category problem, explain why you have restricted the categories on offer.

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