A Civic Technologist's Practice Guide

I would be remiss if I didn’t talk about forms as a major area of needed work in citizen-government interaction. An enormous number of interactions with government, certainly with executive-branch agencies or courts, involve filling out a form—and most of these forms are confusing, hard to read, and repetitive. Granted, it’s not the cutting edge of software innovation—but improving forms, either by better designing paper ones or creating great, accessible, mobile-capable web ones, can be a significant boost to people’s direct experience with government.