accident investigations that stop at “human error” are not just bad but dangerous. Human error should, instead, be the start of the investigation. Our goal should be to discover how we could improve information flow so that people have better or more timely information, or to find better tools to help prevent catastrophic failures following apparently mundane operations.791 ↱
Accelerate
The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations
Forsgren PhD, Jez Humble, Gene Kim