Automating Inequality

Automating Inequality

How High-Tech Tools Profile, Police, and Punish the Poor

Virginia Eubanks

“We became slaves to the task system,” said Fred Gilbert, a 30-year FSSA employee specializing in refugee assistance. “Like any other private call center, it’s ‘just the facts.’ But the welfare system is very complicated. That’s the job of caseworkers, to help people wade through the mess.”

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