Digital Transformation at Scale

Digital Transformation at Scale

Why the Strategy Is Delivery: Why the Strategy Is Delivery

Andrew Greenway, Ben Terrett, Mike Bracken, Tom Loosemore

Most public services are made of online and offline components that have been rebuilt or bought hundreds of times at the public’s expense. Making payments, taking payments, publishing information, progress notifications through text and email, appointment booking, licences, grant applications. How great it would be if you could build these things once and have hundreds of public organisations using them, while steadily improving the service over time.

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