Administrative Burden

Administrative Burden

Policymaking by Other Means

Pamela Herd, Donald P. Moynihan

Personal assistance is especially important if online marketplaces provide information written in legalese. The average citizen reads comfortably at an eighth grade level, yet health plans typically assume college-level reading skills, numeric literacy, and familiarity with specialized terms such as deductible, the practical meaning of which varies from one plan to another

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