management has been bureaucratized to the point that we throw away effective strategies of everyday communication. Don’t let the formal processes—the 1: 1 meetings, annual or biannual performance reviews, or employee happiness surveys—take over. They are meant to reinforce, not substitute, what we do every day. You’d never let the fact that you go to the dentist for a cleaning a couple times a year prevent you from brushing your teeth every day. Don’t use performance reviews as an excuse not to give impromptu in-person feedback.
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