Observing the User Experience

Elizabeth Goodman and Mike Kuniavsky

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The key questions each person (or department) should answer are as follows: 1. In terms of what you do on a day-to-day basis, what are the goals of the product? 2. Are there ways that it’s not meeting those goals? If so, what are they? 3. Are there questions you want to have answered about it? If so, what are they?